AI Receptionist vs. Human Receptionist: The $40,000 Question
🗓️ March 27, 2026•⏱️ 12 min read
Human: $45,000/year. AI: $1,188/year. Performance data says AI is better.
3-Year Cost
| Option | 3-Year Total |
|---|---|
| Human Receptionist | $161,208 |
| AI (ServiceCraftOS) | $3,564 |
Performance (15K calls)
| Metric | Human | AI |
|---|---|---|
| Answer Speed | 15-30s | 3s |
| Lead Capture | 82% | 96% |
| Cost/Call | $4.80 | $0.12 |
See also: Virtual Receptionist Alternative
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